Account Manager

Account Manager

About Us

At Deck Builder Marketers, we are more than a digital marketing agency—we are growth partners for deck builders. Our mission is to empower potential, build success, and enrich lives by delivering marketing solutions that drive sustainable growth.

Our core values—Straight Shooters, Better Together, WooHoo, Master Craftsmanship, and Warm & Fuzzy—guide everything we do. We believe in honesty, collaboration, celebrating success, perfecting our craft, and creating a supportive environment for both our clients and our team​.

If you thrive in a fast-paced, client-focused role where you can make a tangible impact, we want you on our team!

Position Overview

As an Account Manager, you will be the primary point of contact for our clients, ensuring their projects run smoothly from start to finish. You will lead client communications, relay their requests to the internal team, and oversee the execution of marketing strategies. Your ability to build strong relationships, manage projects efficiently, and drive results will be essential to success in this role.

This role requires proactive problem-solving, exceptional organization, and a customer-first mindset. You’ll be responsible for keeping clients informed, coordinating with our production team, and ensuring that deliverables meet expectations.

Key Responsibilities

Client Relations & Success

  • Serve as the primary contact for assigned clients, responding to their needs and keeping them informed on project progress.
  • Build strong, trust-based relationships with clients, ensuring satisfaction and long-term partnerships.
  • Set clear expectations with clients and provide strategic guidance on their marketing initiatives.

Project Management

  • Relay client requests to internal teams, ensuring tasks are clearly communicated and understood.
  • Oversee project execution, conducting quality assurance (QA) reviews before delivering work to clients.
  • Maintain a high level of organization, tracking deadlines and ensuring timely delivery of projects.
  • Proactively identify potential roadblocks and collaborate with the team to resolve issues.

Reporting & Strategy Alignment

  • Lead monthly or quarterly client meetings, presenting reports and insights on campaign performance.
  • Work closely with clients to refine strategies and ensure their marketing objectives align with business goals.
  • Provide data-driven recommendations for ongoing improvements and optimization.

Who You Are

You are a highly organized, detail-oriented professional with a passion for helping clients succeed. You thrive in a collaborative environment, ensuring smooth communication between clients and internal teams. You take initiative, follow through on commitments, and are dedicated to delivering exceptional results.

Your ability to build relationships, manage multiple projects, and communicate effectively makes you an asset to any team.

Technical Skills & Requirements

  • ✅ 2-4 years of experience as a Client Success Manager (CSM) or Project Manager in a digital marketing agency
  • ✅ Proficiency in ClickUp (or similar project management tools)
  • ✅ Experience with Go High Level CRM (or similar client relationship management software)
  • ✅ Strong understanding of digital marketing strategies (SEO, PPC, webpage content production, social media, email marketing, etc.)
  • ✅ Availability to work Monday-Friday, 9 AM – 5 PM EST

Why Join Us?

  • Make an Impact – Help deck builders grow their businesses with cutting-edge marketing strategies.
  • Growth-Oriented Environment – We invest in our team’s success with continuous learning and development.
  • Remote Work Flexibility – Work from anywhere while staying connected to a highly collaborative team.
  • Unlimited PTO – Take the time you need to recharge and maintain work-life balance.
  • Paid Maternity Leave – Support for growing families with paid time off for new parents.
  • 401(k) with Employer Contribution – Plan for your future with our retirement savings program.
  • Professional Development – Expand your skills with ongoing training and leadership opportunities.
  • U.S. Holidays Off – Enjoy time with family and friends during national holidays.

Ready to take your career to the next level? Apply now and be part of a team that values collaboration, innovation, and client success!