How To Increase Online Reviews
Option 1: Comprehensive Set up & Management
Before we schedule this initial call, we'll have you complete a questionnaire that will provide us specific details regarding your business. After we receive all the required information and had a chance to review, we'll contact you to schedule your consultation.
What we do:
- Set up your reputation management software account, add your location info and branding your forms and emails.
- Determine the best way to automate adding your customers to the reviews system based on your unique process.
- Test process with you to make sure you are happy with all communication preferences and branding.
- Let the reviews come in!
- Continue to optimize feedback emails, landing pages, and reminder email settings for best the results.
- We will monitor all negative reviews and shoot to resolve any of these within a couple of hours.
- Reply to all positive reviews to really showcase the passion you have to ensure an amazing experience for your customers, let your brand shine with the feedback posted online and prove your amazing customer service.
- You'll receive activity reports on a weekly basis along with any personal consultation needed to help you increase your amazing reviews.
What you do:
- Make sure to tell your customers that they will be sent a feedback/review request to help improve their business and make sure that you are providing the best experience.
- Make sure your customer contact information is up to date and sent to us regularly (if doing manually).
one of the ways mentioned above.
Option 2: Set up & Support Only
Includes all the same setup and process except you will be responsible for replying to all reviews. We will continue to monitor and provide consultation (sometimes motivation) to help you manage your own reviews.