Digital Marketing Onboarding Specialist

Remote | Full-Time 

Do you love creating exceptional first impressions?

At Deck Builder Marketers (DBM), we believe the client experience begins long before the first marketing campaign launches. Every new client is trusting us with their business, and their onboarding experience sets the tone for everything that follows.

We’re looking for an Onboarding Specialist with experience in client success, account management, or project management within a digital marketing agency. This role is ideal for someone who enjoys guiding clients through the onboarding process, confidently communicating digital marketing initiatives, coordinating cross-functional teams, and creating exceptional first impressions that set the foundation for long-term client success.

If you’re someone who enjoys bringing order to complexity, proactively solving problems, and creating memorable client experiences, we’d love to meet you.

About Deck Builder Marketers:

Deck Builder Marketers is a specialized, full-service digital marketing agency that works exclusively with deck builders across North America.

Our mission is simple: Help deck builders dominate their local markets and generate consistent, high-quality leads.

We’re a fully remote team that believes great marketing starts with great people. We value ownership, continuous improvement, collaboration, and building long-term partnerships—not only with our clients, but with one another.

When our clients grow, we grow.

Why This Role Matters

Every new client joins Deck Builder Marketers because they want to grow their business through better marketing. As our Onboarding Specialist, you’ll be responsible for turning that excitement into confidence.

You’ll guide clients through the early stages of their marketing journey by helping them understand our process, explaining how each phase of onboarding supports their long-term goals, and ensuring they feel informed every step of the way.

This role isn’t about simply collecting assets or managing timelines—it’s about confidently communicating the value behind what we’re building, coordinating multiple marketing disciplines, and helping clients understand how strategy, websites, SEO, paid advertising, content, and CRM systems all come together to drive business growth.

You’ll become a trusted guide who helps clients feel confident not only in what we’re doing, but why we’re doing it.

What You’ll Be Doing:

Creating Exceptional First Impressions

• Guide clients through a multi-disciplinary onboarding experience involving website development, SEO, paid advertising, CRM implementation, content strategy, and digital marketing initiatives.
• Set clear expectations around timelines, deliverables, and next steps.
• Build trust by creating a smooth, organized onboarding experience.

Marketing Education & Client Guidance

• Confidently explain our digital marketing services and onboarding process to new clients.
• Help clients understand how websites, SEO, Paid Ads, content, and CRM systems work together to support their business goals.
• Translate marketing terminology into language clients easily understand.
• Reinforce the strategy behind onboarding milestones so clients understand the value behind every deliverable.

Managing Client Communication

• Serve as the primary point of contact throughout onboarding.
• Provide proactive updates so clients always know what’s happening.
• Answer questions and address concerns quickly and professionally.
• Build confidence through clear, honest communication.

Keeping Projects Moving

• Collect client assets and required information.
• Coordinate work across Strategy, Creative, SEO, Development, and CRM teams.
• Identify and remove project roadblocks.
• Keep projects organized and progressing toward launch.

You’ll Thrive in This Role If You:

• Enjoy helping business owners understand how digital marketing supports their long-term growth.
• Love creating organized, stress-free experiences for clients.
• Naturally build trust and relationships with others.
• Are highly organized and enjoy juggling multiple projects.
• Stay calm under pressure and solve problems proactively.
• Communicate clearly and confidently with both clients and teammates.

Who We’re Looking For:

Experience

• 3-6+ years of experience in Client Success, Customer Onboarding, Account Management, or Project Coordination in the digital marketing field.
• Experience working in a marketing or digital marketing agency supporting services such as SEO, Paid Advertising, Website Development, Content Marketing, CRM implementation, Local SEO, or marketing automation is highly preferred.

Skills

• Outstanding written and verbal communication.
• Exceptional organization and project management skills.
• Strong attention to detail and follow-through.
• Ability to manage competing priorities in a fast-paced environment.
• Working knowledge of digital marketing concepts including WordPress websites, SEO, Paid Advertising, CRM platforms, and website development.

Bonus Points

• Experience with ClickUp.
• Experience with HighLevel or similar CRM platforms.
• Experience onboarding clients in a marketing agency.
• Experience working with Google Analytics, Google Search Console, or other marketing reporting platforms.

Why You’ll Love Working Here:

At Deck Builder Marketers, we invest in our people just as much as we invest in our clients.

When you join our team, you’ll have opportunities to:

• Build meaningful relationships with business owners across North America.
• Work alongside a collaborative, high-performing remote team.
• Learn from experienced marketing professionals.
• Grow your career with clearly defined development opportunities.
• Help shape and improve our onboarding experience as we continue to scale.
• Make a real impact on the success of both our clients and our company.

Benefits:

• 100% Remote
• Full-Time Employment
• U.S. Holidays Off
• Unlimited PTO after 90 days
• Quarterly Performance-Based Bonus Opportunities
• 401(k) with Company Match
• Ongoing Professional Development & Career Growth Opportunities
• Salary Range: $55,000-$65,000

Our Core Values:

At Deck Builder Marketers, we hire for character just as much as capability.

We look for people who embody our Core Values:

• Straight Shooters – We keep it real by speaking up, solving problems, and staying honest. That’s how we build trust.
• Better Together – We’re stronger as a team. We lift each other up and always have each other’s backs. No one’s ever on their own here.
• Master Craftsmanship – It’s our magic touch. We’re all about learning, growing, and perfecting the art of deck building marketing. Curiosity drives us, and we never stop improving.
• Empathy in Action – We lead with care and respond with urgency. We treat each other with respect and compassion—and we act fast when someone needs support. Every voice matters. Every concern is valid.
• Extreme Ownership – We own our roles, our results, and our impact. No passing the buck. When challenges come up, we step up, take responsibility, and see things through.

Ready to Help Build Exceptional Client Experiences?

If you’re excited about creating memorable first impressions, building strong client relationships, and joining a team that values ownership, collaboration, and continuous growth, we’d love to hear from you.

To apply, submit your application below.